Reference

Legal terms before your account starts

Legal terms, wallet record rules, and account access conditions are visible before you start with DANA, OVO, GoPay, or QRIS.

DANA record rulesOVO account matchingGoPay receipt checksQRIS legal trailAccess depends on local law
jago11 Legal terms before your account starts
CONTACT PATHS

Legal contact routes in your account

Direct legal contact keeps requests traceable. Our support desk is staffed daily from 09:00 to 23:00 WIB through live chat, WhatsApp, and account tickets.

Live chat Use live chat after login when you need a quick legal clarification.
WhatsApp channel Choose WhatsApp from the account support panel if you cannot stay in the browser.
Account ticket Send a ticket from Profile > Help > Legal request for data corrections, receipt…
DATA RIGHTS

How we handle legal account records

Your legal rights connect directly to the records we hold. We separate identity details, wallet receipts, login activity, cookie choices, and support messages so each request can be…

Identity checks

We collect the account name, mobile number, and verification details needed to keep one account tied to one person.

Payment records

DANA, OVO, GoPay, and QRIS receipts may include time, sender name, reference code, and amount.

Cookie choices

Cookie settings sit under Menu > Privacy > Cookie settings on mobile web.

Security logs

When your account is opened from a new device or unusual network, we keep sign-in time, device type, and IP…

Record retention

We keep account and wallet records only for the period needed for contract, dispute, security, and legal duties.

Change requests

Ask for corrections through Profile > Help > Legal request between 09:00 and 23:00 WIB.

Legal questions before you join

These answers focus on the terms that affect your account, data, and wallet records. Read them before you join, and keep a copy of any receipt or support ticket connected to a legal request. If the terms change, we show the revised date on the legal page and may place a message in your account inbox.

Our terms cover account creation, wallet records, identity checks, support contact, cookies, and access. Read them before joining because account availability depends on local law and may change by location or rule updates.

We use your name and mobile number to connect the account with wallet receipts and support requests. That match helps us check DANA, OVO, GoPay, and QRIS records during disputes or withdrawal verification.

Access depends on local law. We do not treat your location as a blanket clearance, so you should check the rules that apply to you before creating an account or using wallet services.

Receipts may be stored with your account ID, payment time, sender name, and transaction reference. We use them to answer wallet disputes, confirm account ownership, and respond to valid legal requests.

Open Profile > Help > Legal request and explain which data needs correction. We may ask you to confirm your registered mobile number or a recent payment reference before we change the account record.

We may record the device type, sign-in time, and IP region, then ask for extra confirmation before sensitive changes. These logs help us handle access disputes and protect your legal account record.

Contact us through live chat, WhatsApp, or an account ticket from 09:00 to 23:00 WIB. For data, access, or receipt matters, choose Legal request so the right team receives it.